Support

Frequently Asked Questions Frequently Asked Questions

Q:  How do I use your software?

A:  We feel that our software is the easiest way to resize your digital photos.  To demonstrate that, we have created a Getting Started video that demonstrates how to open and resize a group of images.

Q:  How do I register my copy of your software?

A:  The first step is to download a trial version, and make sure it works for you.  We offer a free 10 day trial period so that you may evaluate the software and ensure it will work on your system.  We strongly encourage you to take advantage of this offer.

When your trial period has ended, you may purchase a registration code to unlock the software for unlimited use.  Click the Buy Now! link on our web site to make your purchase.  When it has been completed, you will be giving a registration code that you must enter into the software to unlocl it.  This code will be shown to you on the web site after the purchase.  It will also be sent to you in an email receipt after the purchase.

Unlocking the software can be a little tricky, so please follow the instructions provided.&nbp; You may also watch our unlocking demonstration video for a step by step guide.

Q:  I am receiving an error message telling me that my registration key is invalid.  Why?

A:  There are two common reasons why you will receive the "invalid key" error message.

  1. The software on your computer does not match the software you purchased.  Until recently, we sold two different versions of EasyImage.  EasyImage Lite and EasyImage Batch.  Please make sure that you have the right registration code for the version of software you have installed on your computer.  If you have the wrong version installed, please download and install a trial copy of the correct version.
     
  2. You have not entered the registration key in correctly.  The keys are very long, and very difficult to type correctly.  Please use the copy and paste features built into Microsoft Windows to move your registration key from your confirmation email into the EasyImage software.
     
    For more help, please watch our unlocking demonstration video.

Q:  I am getting an error when I try to register that says "We cannot complete your registration at this time." How do I get past this problem?

A:  That error indicates that the software cannot make a connection through the Internet to our server.  Please ensure that you are not running a firewall or any port blocking software that might be preventing the connection.  If you continue to have problems, please contact us.

Q:  I am trying to register my copy of EasyImage Lite on Windows Vista and I receive the error message "Component 'XImgEdit30.ocx' or one of its dependencies not correctly registered: a file is missing or invalid."  What should I do?

A:  EasyImage Lite does not work with Windows Vista.  Sorry.

EasyImage Batch does work under Microsoft Vista, however.  Feel free to download a trial version and enjoy.

Upgrade Policy Upgrade Policy

Free upgrades are provided to all paying customers for point releases. For example, if version 2.0 of a product is upgraded to version 2.1, all existing users of version 2.0 are eligable for a free upgrade.

Full version upgrades -- such as the move from version 2.0 to 3.0 -- will require an additional purchase.  In most cases, discounted pricing will be available for existing customers.

Customers who have purchased an older version of our software that is now retired -- such as EasyImage Lite, for example -- will be given a limited time option to upgrade to a current product.  Typically they will be notified by email that the product they own has been retired, and am upgrade coupon will be included.  If you have not received an upgrade coupon, please contact us.

Sunset Policy Sunset Policy

All good things must come to an end.  From time to time, even good software products head off to the retire home.  When we announce the retirment of a software product, we will continue to support that software for a period of 60 days after the retirment date.  After those 60 days have elapsed, no support will be provided for retired products.  Use at your own risk.

© 2008 Chameleon Systems, Inc.